Before I evangelize the merits of programme management I want to clarify what a programme is and what a project is. This might seem a little trivial but I’ve seen these two words used so interchangeably across many organisations in many countries with people calling a project a programme and vice versa.

It has now been two years since the launch of ITIL (R) Version 3, the new version of best practice guidance for service management from the OGC (Office of Government Commerce). For these past two years, the administrators of the new qualifications scheme (APMG), together with examination institutes and training providers, have been busy getting the new ITIL Expert qualification off the ground.